At The Divine Tales, your satisfaction matters to us. Every product you order is packed with care and inspected before shipping. However, if you happen to receive a product that is defective, damaged, missing, or not what you ordered, we’ll do our best to resolve it for you. Please take a moment to go through our return and replacement policy below.

Return Period

• Returns are accepted only for defective, damaged, missing, or wrong product deliveries.
  

• You must raise your return request within 24 - 48 hours from the time your order is delivered.
  

• Requests raised after this period will not be eligible for return or replacement, so we strongly recommend checking your order as soon as it arrives.
  
  

What You’ll Need for a Return Request

To process your return smoothly, we need clear proof of the issue:

• For damaged, missing, or wrong product delivered: an unboxing video of the parcel is mandatory.
  

• For defective product cases, a video while using the product is required to show the defect.
  

• Without the video references, we will not be able to take the request forward.
  

Approval Process

• All return requests go through our Return Management Department for review.
  

• Once the team inspects your request and supporting video, they will decide whether it is eligible for replacement or exchange.
  

• Please note: if the department declines the request, the decision will be final and no further changes can be made.
  
  

Refund Policy

• We follow a No Refund Policy.
  

• If your return is approved, you will receive either a replacement of the same product or an exchange with another product of your choice (of the same value).
  

Shipping for Returns

• The product must be returned in the same condition in which you received it, along with the original packaging.
  

• Customers are responsible for the return shipping costs. These costs are non-refundable.
  

How to Raise a Return

If you face any issue, please reach out to us within 24 - 48 hours of delivery at support@thedivinetales.com with your order details and the required video(s). Our support team will guide you through the steps.