At The Divine Tales, every product is carefully packed and inspected before dispatch. However, if you receive a damaged, defective, or incorrect product, we're here to help.
You can reach out to us within 24–48 hours of receiving your order at:
📧 support@thedivinetales.com
📞+91-8765856472
To ensure a smooth return process, please follow these guidelines:
Returns are accepted only for products purchased during promotional offers damaged, defective, missing, or incorrect products.
A clear, step-by-step unboxing video is mandatory for damaged, missing, or incorrect product claims.
For defective products, kindly share a video demonstrating the defect during use.
The product must be unused and returned with its original packaging, labels, and accessories.
Products that have been altered, mishandled, or damaged after delivery are not eligible for return.
Return requests are subject to verification and approval by our support team.
For approved return requests, the return shipping charges will be covered by the customer.
Refunds will be issued in the form of The Divine Tales Store Credit only.
The Store Credit can be redeemed against any future purchase on our website.
Please note that refunds will not be processed to the original mode of payment (UPI, bank transfer, card, wallet, or cash).
Exchange or replacement is applicable only for damaged, defective, missing, or incorrect products.
The request must be supported with the required video proof.
Replacements are subject to product availability.
Products ordered incorrectly by the customer will not be eligible for exchange or replacement.
