The Divine Tales, with its registered office at Unit No. 11A, Ground Floor, Iris Tech Park, Sector 48, Sohna Road, Gurugram, Haryana – 122018.
This Shipping Policy outlines the process for shipping and delivering products ordered through our website. We deliver across India through trusted logistics partners and make every effort to ensure your order reaches you safely and within the estimated delivery timeline.
By placing an order on our website, you agree to the terms outlined in this Shipping Policy.
Orders are typically processed and dispatched within 48 hours of order confirmation.
Delivery usually takes 5–7 business days, depending on your location.
Once your order is shipped, you will receive a tracking link via your registered email and/or mobile number.
Please ensure your shipping address and contact details are accurate. We are not responsible for delays or failed deliveries due to incorrect information provided by the customer.
If a delivery attempt is unsuccessful, our logistics partner may attempt delivery up to three times. If the order remains undelivered, it may be returned to us.
Delivery timelines are estimates and may be affected by factors beyond our control, including weather conditions, strikes, natural calamities, or courier delays.
Shipping charges, if applicable, are calculated during checkout and are non-refundable unless a damaged, defective, or incorrect product is delivered and verified by our team.
Returns and exchanges are handled through our reverse logistics partners in accordance with our Return & Refund Policy.
For any shipping or delivery-related queries, contact us at:
Email: support@thedivinetales.com
Phone: +91-8765856472
